The Shea Lady

FREE SHIPPING ON ALL ORDERS OVER $100

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Refund Policy Shipping and Returns

All Sales are Final

All Sales Are Final

NO RETURNS NO EXCHANGES

DISCLAIMER

We ask for a minimum of 3 business days for processing.

Once processed (2 business days), your order is shipped (up to 3 business days to get to you for shipping).

Orders are shipped using the United States Postal Service (USPS) on Mondays and Thursdays. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an “additional” time frame separate from your shipping method of choice.

REPLACEMENT ITEMS

If an item arrives damaged, please let us know within seven days, and we will ship a replacement item to you. Sending photos of a damaged item/package helps us improve any shipping issues and is greatly appreciated.

RETURNS

  • All sales are final unless an error occurred on the behalf of The Shea Lady.

  • No returns or discounts will be provided for final sales.

  • Due to the nature of The Shea Lady products, we are unable to accept returned products.

PRODUCT INFORMATION

Products and product information are not intended to treat, cure, prevent, or diagnose any medical condition. If pregnant or nursing, or if you are concerned about a particular health condition, please consult your physician before using any products.

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. The Shea Lady does not hold responsibility for packages that are delivered, lost, or stolen. We do not issue refunds for packages that state being delivered, lost, or stolen.

Please keep in mind that we are a small business. All items are handcrafted. Please allow time for your item to be consciously made, packed with love, and carefully dispatched.

If you have any issues, questions, or concerns about your order, please email us at theshealady@gmail.com.